Recent Customer Reviews and Testimonials
Custom Choice Home Improvements prides itself on delivering the best possible customer experience, from helping you choose the right windows, doors and conservatories to planning, installation and after care. And it's that devotion to care that has led to our very high ratings on numerous review platforms including Google, Safe Local Trades, and TrustATrader. Here's a recent selection:
Great company to work with from start to finish. Superb customer services and quality workmanship throughout the survey, quotation and installation process.
11 replacement renaissance windows and 2 composite doors for phase 1 of my project, and will definitely be using this company for phase 2 and future barn conversion. Can't fault this company and would recommend their services.
Replacement of windows throughout house including replacing windows in 2 story bay with the installation of a metal plate above the ground floor bay window. Also fitted french doors. Tariq has been brilliant throughout the whole process, answering any questions we had when arranging the quote, liaising with our structural engineer to make sure the requirements for the metal plate were to their specifications. Brian did a lovely job of fitting all the windows, whilst Tony and Ethan did the work for fitting the metal plate and making the area good after installation of it. Well co-ordinated between the team and any faults noted with the windows were addressed immediately with replacements. Overall a superb job all round.
We had a new front door supplied and fitted. The door was exactly what we were after and the best price after having had a few quotes. Excellent communication and very professional service. No issues whatsoever and would definitely recommend.
Custom Choice, Peterborough have recently fitted new windows and new side door and refurbished our conservatory with a living roof, new windows and Shuco bifolding door. We are so pleased with the work that has been carried out, the service has been outstanding from start to finish! Tony explained the whole process and any queries were dealt with promptly. Brian the fitter, as well as the electrician and plasterer were all perfectionists and provided a top quality service, cleaning up as they went along. We love the Residence 7 range, our house has been completely transformed! Tony offered us a top quality service and that is exactly what we received - we very highly recommend this business.
Our experience from the start to the finish was impeccable. Tony came out with all the knowledge and patience and in no way a pushy salesman. Brian fitted the door very professionally efficiently. We are more than happy with our new front door we chose the right one with the right people and we would certainly recommend!
Thank you for your outstanding service.
We are very happy and found the whole process to be perfection, you can always tell when you are dealing with a company that cares and they excel in this respect.
We had a specific issue and they went above and beyond and out of their way to ensure they could resolve it and they did. I honestly can not fault them from start to finish..
Excellent customer service from initial appointment through to installation and after care. On hand at all times for any queries, professional from start to finish, would definitely recommend.
Awesome company, polite and friendly. Very honourable and respectful when the rep Tariq popped over and managed to give us the best price out of 5 other companies! Highly recommend going with them. Will be using them again in future if needed.
9 Windows. Flawless sales (It's probably a really easy job working for this company - the windows are exceptionally high quality; like selling oxygen to astronauts). Clear and understandable quote. Various window furniture options - main delay was waiting for my preferences to be over-ruled by the wife, then being bullied into going with the daughter's choice. Installation was performed flawlessly. I have found myself looking (happily) at my windows instead of through them.
Mr and Mrs Delpino
Tony who came to quote was excellent and had lots of really helpful practical and style advice. Our fitter, Brian, was utterly superb. His work is of the highest standard. To our amazement he managed to remove a set of patio doors singlehandedly and fit the new ones in a morning without any damage at all to plasterwork or paintwork in our lounge.
Mike came to give me a quote but instead simply provided excellent honest advice . No sales tactics and this was very much appreciated and will save money, time and hassle in the long-term. Thanks!
Custom Choice replaced two windows and some UPVC French doors with Bi-folds. This is the fourth time we have gone to Custom Choice for work on our home and yet again we were delighted with the communication, service speed of fit and quality of workmanship. The back of our house is transformed!
We went to buy replacement windows for one elevation of our house. We were so impressed with the attention and service we received from Tariq that we ended up replacing 15 windows. In for a penny we decided to replace our conservatory (12 windows and 2 doors). Nothing was too much trouble. Our fitter, Brian, is a tradesman who takes pride in his work, and who cleaned up after himself! Every detail was covered and all the work was completed in 4 days. Brilliant service.
Honest, no nonsense advice. Their windows are obviously great quality so little or no "selling" was required, but Mike talked us through the various options and we agreed a product, a price, a payment schedule and an installation date. Everything has gone perfectly. Installation was very impressive and completed with exquisite attention to detail. It has been a positive experience throughout and I could not be happier with my new windows.
From the first visit for a quote to the work being finished, CCW were easy to deal with. There was a little mix up with a piece of glass (just a miscommunication, nobody's fault) but it was replaced as soon as it was ready with no disruption.
Our fitter was called Brian and he is great. He was friendly and accommodating and did a great job too. We have a dog that isn't great with strangers in the house but Brian just worked around that and made what could have been a stressful experience, easy.
Excellent firm. First class service, and they delivered everything they said, to a very high standard. We had new front and back doors fitted to our house, and our conservatory was completely rebuilt. The end result was much more than we could reasonably have expected. These are trustworthy people. The initial mortar mix did not quite match the original and they replaced it at their expense and with absolutely no fuss. We are now thinking of replacing our house windows and this will be our firm of choice. A great experience, with people who communicate openly and honestly and have good business values.
If you are looking for new windows and doors please use this firm. We wanted a local friendly family run business. From our telephone inquiry to completion was stress free. Work was completed above our expectations. Brian & Tony are amazing making sure that I was able to open and shut the doors because I have limited strength. We are more than pleased with the windows and bi-folding doors.
Good morning Corina,
I hope you and all the team are fit and well.
Please will you give Tony and everyone connected to the installation of my replacement conservatory a HUGE THANKYOU. It’s amazing what a difference it has made to my life and health. The light through the roof is wonderful.
My conservatory is my craft workroom and it’s absolutely wonderful and a joy to be in at anytime.
Thank you all again,
Best wishes from
Highly recommend this company, from helping us with our choice and options, the fitting and a follow up call to check that everything was ok was great! I love my bifold doors, will use custom windows in the future.
Big thank you to Phil the fitter and Mike who came out and helped with the lead detail design and choice of window. Vey quick and efficient, no mess and everything was done very professionally! We are so pleased with the result we have ordered 2 sets of patio doors to match.
Advice, quality and workmanship was fantastic. Perfect.
Mike was very punctual, helpful, knowledgeable, and friendly. He was able to advise us on what products would look best for our house and we love it all. The fitters were polite and very tidy. They have finished everything to an extremely high standard. We would definitely recommend.
I can't recommend Mike and his team highly enough, professional advice and work from start to finish. Mike did a great job guiding us through designing our door and the fitters were friendly, professional and did a great job. Very pleased with the end result. The team have also been great at fixing some very minor issues coming back to our property to address the issue quickly and without question.
Excellent work done efficiently and quickly in spite of COVID restrictions. Brian the fitter was skilled, tidy and helpful overcoming a couple of unforeseen problems.
Absolutely fantastic firm, from Tarik who provided the quote and oversaw the work, to all the tradesman, groundwork, glass, electrician, plasterers. We are so happy with everything, the conservatory looks amazing, everyone that came was professional, on time and everything wonderful. Couldn't recommend high enough, we are delighted
Custom Choice Windows provided me with a very good customer focused professional service to allow to choose a suitable door fitted for my property.
We are extremely grateful to find Custom Choice Windows. We visited and talked to multiple companies to get quotes. From the very start the service we received from Custom Choice Windows was the best, including arranging appointments after work, to see the products and quality of the materials. Tariq was very attentive but always patient, kind, willing to help but never put us under any pressure. He understood our needs and budget. He is a pleasure to work with, he always remembered to contact us and stayed in touched. Tariq not only helped us to find the best bifold doors but also helped us to find the builders and make everything possible. He was always on time, all work was done on schedule and with the best quality. The site was secured and left very clean each evening. Unfortunately, I had to be hospitalised during this project and Tariq was constantly keeping us updated and helped us to manage through. He sent me videos so I could see what was c going on. This is more than I ever expected and I will be forever grateful for this. The bifold doors look amazing, they move so smoothly, if you have the option go for the schuco’s, you can see and feel the quality. All of our friends are impressed and commenting on how great the product and service was. Honestly highly recommended the best company in Peterborough, pleasure to work with, with great choices and range to pick up the best suited product. I would not change a tiny bit from start to finish. Thank you so much. Alex and Karl.
Looking for a new back door and window I researched online for a local company. Custom choice windows came up with good reviews and service, which made me decide to enquire. From my own experience of using them, I am very impressed with the quality of products they offer and can not fault the service they provided. I would definitely recommend them to anyone.
We required a new door and window to be replaced fairly quickly due to other building work. Custom Choice came out to price up the work the same day as I phoned them. The order was placed and the door and window were fitted about 4 weeks later.
The fitter doing the work was excellent. He worked quickly and did a great job, clearing everything up afterwards, leaving it all shipshape.
The window and door are of good quality and look very robust in construction.
We are very pleased with both Custom Choice and the fitter and would happily recommend them to anyone. We wouldn't have any hesitation in using their services again, should the need arise.
Fabulous Company. Minimal fuss and did what I asked for. Brian was a very tidy worker and helpful. I wouldn't hesitate to use them again.
Great service from start to finish. Tariq came out to do a survey the same day as our initial enquiry. We visited the showroom which helped us confirm our choices for both our windows and new front door, we also had our soffits and fascia replaced. We've just had the work completed and it's transformed the look of our house - really pleased with whole experience.
Brian the fitter was excellent and he carried out work without any mess, he cleaned up as he went and the quality of the replacements were first class. Being double glazed the hall is now much warmer. I would recommend this company to anybody who is thinking of having replacement doors or windows - you will not be disappointed.
Very impressed from start to finish with this company, great showroom with products on display, absolutely no pressure to buy after receiving quote. I ordered a front and back door, these were fitted yesterday by Brian who worked quickly, with minimal mess, he's done a fantastic job and cleared away any mess when he had finally then demonstrated how the doors and locks operate. My new doors look great and am more than happy with the workmanship, no hesitation in recommending this company.